Our Policies

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Product Policies


Customizable Products

Select products on our site are able to be customized and indicated in the options area near the buy button. Customized products are non-returnable.

Equipment Parts

Models are listed as accurate and up-to-date as possible. If you have any questions or concerns, feel free to contact a Customer Service Dept. before placing your order.

Illustrations or descriptions are presented for your reference. These are items which, based on available manufacturer information, are suitable replacements for the stated original item. These equivalent items are not necessarily authorized, sponsored, or endorsed by the manufacturer of the stated item, or by the manufacturers of equipment compatible with the stated item; any OEM names mentioned are registered trademarks.

Generic / Unbranded Items

On our site, some of our lowest priced items are listed as generic. In other words, we do not have a specific vendor name associated with the product. The product is sourced from a variety of vendors according to price and availability so we may both quickly and fairly accommodate your needs. We do our best in updating our site with any changes in the products and there may be instances where there is a slight variance in the look and feel of the product due to a change in vendors. However, the intended application of the product will remain the same. If you find that this is not the case, please contact our Customer Service Dept. immediately and we will look into the issue for you!

Image Color Policy

Our Graphics Department makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor settings, the color of an item may appear different than in person. Unfortunately we cannot guarantee the accuracy of the color displayed on your monitor. If you are trying to match an existing product in your possession, please contact us and we will accommodate your request to the best of our ability.

Image Policy

We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.

We recommend that you carefully read the product description and other related product literature such as Specification Sheets, before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us.

Samples

Bakingology does not offer product samples. Please contact our Customer Service Dept. to see if a sample request can be sent to the manufacturer for the item(s) you’re interested in.

Warranty Policy

All products sold on Bakingology comes with a One Year Parts and Labor Warranty. You can contact us to confirm if the warranty is valid for your equipment purchased from Bakingology.